Refund Policy

Refund Policy

 

This Refund Policy outlines your rights and our procedures regarding returns, exchanges, and warranties for products purchased from our online store.

 

Warranty Coverage

 

All products purchased from us are covered by a warranty against defects in materials and workmanship.

  • Warranty Period: Our skates and other items typically come with a 12-month warranty from the date of purchase. This warranty specifically covers manufacturing defects.

  • Proof of Purchase: A valid receipt or order number is required for all warranty claims.

What Our Warranty Does NOT Cover:

Our warranty generally does not cover issues arising from:

  • Normal wear and tear: The expected deterioration of a product through reasonable use over time.

  • Accidental damage: Damage caused by impacts, crashes, drops, or other non-manufacturing incidents (e.g., product involved in a collision, damage from heavy pressure, exposure to liquids, etc.).

  • Misuse or improper handling: Damage resulting from use that is not in accordance with the product's intended purpose or instructions (e.g., incorrect heat moulding, using unapproved accessories, unauthorised modifications).

  • Damage from external events: Issues caused by natural disasters or other unforeseen circumstances beyond our control.

  • Cosmetic damage: Minor scratches or abrasions that do not affect the product's functionality or structural integrity.

 

Making a Warranty Claim

 

If you believe your product has a manufacturing defect:

  • Purchases from Other Retailers: If you bought your skates product from a shop other than our online store, please contact that specific retailer directly with your receipt. Your contract is with them.

  • Purchases from Our Online Store: Please email us at ourskates.com@gmail.com with the following information:

    • Your order number.

    • Clear photographs of the problem. Please indicate the specific issue using arrows or descriptions.

    • Your full name, address, contact number, and the email address used for the order.

    • A brief description of when you purchased the item, what you were doing when the problem occurred, and the product's model number.